FAQs from Zales
No, the Zales Credit Card can only be used at Zales retail locations and online at zales.com.
Yes, you’ll typically find Zales jewelry discounted up to 60% off retail prices at Zales Outlet stores. Keep in mind that you’ll only find the latest styles and premium products at the Zales retail stores.
When you’re wanting to try out some shiny new items in person, you’ll likely find a Zales jewelry store just around the corner. Enter your address into the Zales Store Finder page to get addresses and contact details of your nearest jewelers, along with any particular collections that they sell in store.
Yes! Zales stocks a wide selection of engagement rings, wedding bands, and solitaire diamonds to suit every budget.
No, unfortunately. Zales promo codes can only be used one at a time. If you want to get the most out of promo codes, here’s a hot tip: they’re usually broken out by minimum spends (such as $20 off $200, $30 off $300, and $50 off $500), so the more you buy, the more you save.
Zales offers a Lease Purchase Program that lets you take your jewelry home today and pay for it in installments. Orders should be a minimum of $300 and you’ll have to put $79 down at the lease signing. The remainder of the lease payments will be determined upon item selection. You can also make purchases with the Zales Credit Card or Affirm.
Yes, they do! You can bring your ring into any Zales retail store to have it resized. Prices vary depending on the piece you’re having resized, but most start at around $55. Turnaround times will also vary, but you can track your repair online.
Zales frequently offers free shipping on any order with no minimum. This offer is usually timed around major holidays like Valentine’s Day and Mother’s Day. It includes free UPS 2nd Day Air shipping. When this free shipping offer isn’t running, you can always opt for Ship-to-Store to order online and pick up for free at your local Zales store.
Zales offers a 30 Day Risk-Free Return Policy for most items (some exceptions are custom watches, custom designs, ear piercing earrings, and gift cards). You have a full 30 days from your purchase date to return your item for a full refund—no questions asked. Just bring your item with all original certificates and accessories to any Zales location and a store associate will be able to help you. For online orders, you can start your return online and send it back with a prepaid shipping label. Refunds generally show up on your billing statement within 30 days.
Yes! When you sign up for Zales newsletter email, you’ll get $50 off your next order of $300+. Just submit your email at Zales to get this offer. Zales will then send you a code with an in-store barcode that you can use online or at any Zales store. This discount may not be combined with other Zales coupons.
How to Apply a Zales Promo Code
It’s easy to save with a Zales promo code. Start by picking your promo code of choice from our constantly updating collection before filling up your online cart at Zales. Once you’re ready to pay, click the shopping bag symbol to be taken to the cart page. From here just scroll down and paste your code in the box in the bottom-right to receive your savings.
Why We Love Zales
Zales, the diamond store you know and love, first opened its doors in 1924 in Wichita Falls, Texas. Zales has since transformed from a small shop to a global jeweler and revolutionized customers’ ability to use credit and payment plans to pay for their gifts and treasures. Find the perfect gift for every occasion or use your Zales promo code to pick up a bargain and immerse yourself in this stunning world of sparkle, shine, and luxury.
Zales Price Match
Zales will honor its listed online price at any of its retail locations. Should you find a lower price online for an in-store item, Zales will match that price. In-store items need to be in stock for the price match. This is not valid for discounts applied at checkout, discounts applied through a promotion code, pricing errors, or online-exclusive special events.
Show Your Love with Zales Engagement Rings
You can’t put a price on happiness, but you can certainly find something to spread a smile among the Zales engagement rings range. You have your choice of design, whether you love classic designs, traditional wedding bands, solitaire rings, or just plenty of stones to show off.
Zales Lifetime Diamond Commitment
Every diamond purchase of $200 or more earns you the Zales Lifetime Diamond Commitment. With it you get:
- Diamond Breakage Coverage: During normal use, if your diamond is chipped, broken, or lost from its original setting, Zales will replace the diamond with one of a similar value and quality for free.
- Lifetime Cleaning and Inspection: You can bring your diamond to Zales as often as you like for a complimentary cleaning or inspection.
- Lifetime Guaranteed Trade-In Value on Bridal Sets and Diamond Solitaires: You can trade in your bridal set or diamond solitaire at most Zales locations with a valid receipt so long as your next jewelry purchase is at least twice the amount you paid for your original diamond. Not valid for lab-created diamonds.
- Zales Limited Warranty: Zales Limited Warranty applies to all diamond rings, diamond earrings, diamond bracelets, and diamond necklaces. You can upgrade your protection by purchasing an extended service plan.
Zales Black Friday Sale
The best time to buy your holiday gifts is during the Zales Black Friday Sale. There you’ll find discounts of up to 50% off Zales jewelry and watches, diamond engagement rings, and more.
How to Contact Zales Customer Service
Feel free to contact Zales customer service on 800-311-5393 during any of the hours listed below:
Monday – Friday: 9am to 10pm (ET)
Saturday: 12pm to 10pm (ET)
Sunday: 12pm to 9pm (ET)
Write to:
Z-Mail Customer Service
375 Ghent Road
Akron, Ohio 44333
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Investing in jewelry is always going to be expensive, but you can save a lot of money if you know how and when to shop to score the biggest discounts.
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